Standard Terms & Conditions

KYNTRX Logistics USA, LLC 

Terms and Conditions for Freight Forwarding Surface Transportation in North America and U.S. Air Transportation 

These terms and conditions of service (the “Terms and Conditions”) constitute a legally binding contract among KYNTRX Logistics USA, LLC, an Illinois limited liability company (“KYNTRX”) and the Parties (defined below) and shall apply solely to services provided by KYNTRX for freight forwarding, surface transportation in North America, U.S. air transportation (origin and destination in U.S.) and Auxiliary Services described herein. The Terms and Conditions are subject  to change by KYNTRX upon posting on KYNTRX’s website from time to time. The most current and controlling version of the Terms and Conditions are published at www.KYNTRXlogistics.com. KYNTRX’s terms and conditions for International Air and Ocean Shipments, and other services provided by KYNTRX outside of the scope of this Agreement,  if any, are provided separately from these Terms and Conditions and are published at www.KYNTRXlogistics.com. 

1. DEFINITIONS: 

“Auxiliary Services” are those services which are performed prior or subsequent to freight forwarding and  transportation such as local cartage, loading, unlading, crating, uncrating, packing, unpacking and storage which are requested by Customer and arranged by KYNTRX as an additional service. “Auxiliary Services” shall not include  warehousing services or services provided by KYNTRX or any affiliates, both of which are governed by separate  terms and conditions of service. 

“Bill of Lading” is the reference to the official shipping document, sometimes completed by Customer or in some cases by the Carrier, KYNTRX, or other authorized person or entity, accepting the Shipment, authorizing  KYNTRX to carry the Shipment to said destination, and containing pertinent information about the Shipment such as  piece count, weight, quantity, and the like; The Bill of Lading may include, but not be limited to, shipping documents  directly referred to and titled as a Bill of Lading, and also other shipping documents commonly used in the industry  such as Shippers Letter of Instruction, Air Waybill, etc., which duly authorize KYNTRX to accept the Shipment. 

“Bill to Party” is the person or entity to whom the Bill of Lading instructs KYNTRX to issue the invoice to for the Shipment. 

“Carrier” is the person or entity actually performing the carriage of the Shipment with its own means of transport as the performing carrier, and subject to carrier liability as a result of an express or implied undertaking to assume such liability from the contracting carrier. 

“Consignee” is the person or entity listed as the “ship to” party or to whom the Bill of Lading instructs KYNTRX to deliver the Shipment. 

“Customer” or “Shipper” includes the Person with whom KYNTRX has contracted to move the Shipment  and any Person whom directly benefits from services performed pursuant to the Terms and Conditions. 

“Days” as referenced herein shall mean calendar days. 

“Package” or “Packages” are the customary shipping units as listed on the Bill of Lading including, but not  limited to, packages, cartons, pallets, tubes, etc. 

“Parties” include the Customer, the Consignee, the consignor, KYNTRX, and any other Person having a  present or future interest in the Shipment or any Person acting on behalf of any of the above mentioned parties with  respect to a Shipment. 

“Person” means any individual, corporation, limited liability company, joint venture, trust, partnership or other  entity. “KYNTRX” means KYNTRX Logistics USA, LLC (an Illinois limited liability company), KYNTRX’s  employees, officers, directors, agents, subcontractors, carriers and independent contractors performing services pursuant to the Terms and Conditions. 

“Shipment” is the total of the Packages and their contents listed and described on the Bill of Lading, or as  amended in subsequent written documentation provided to KYNTRX.

2. AGREEMENT TO TERMS AND CONDITIONS. In tendering a Shipment to KYNTRX or otherwise engaging the services of KYNTRX in any other fashion, Customer agrees that the version of the Terms and Conditions in effect at the time  the shipment is tendered to KYNTRX will apply to the Shipment, its arrangement of transportation, the transportation and the  Auxiliary Services, which no agent or employee of the Parties may alter. To the extent the Terms and Conditions conflict with  a Bill of Lading or other shipping document, the Terms and Conditions shall control. If the services provided are for  international air, international ocean, warehousing, or customs brokerage, then the separate terms and conditions for each  respective service shall govern and control. Further, except to the extent the Terms and Conditions conflict with any written agreement between the Parties, the Terms and Conditions shall supersede any alleged or asserted oral agreement, promise, representation, or understanding between the Parties. 

3. CUSTOMER’S WARRANTY; PROPER PACKAGING. Customer warrants that each Package and Shipment is properly classified and completely described on the Bill of Lading or other relevant shipping documentation furnished by  Customer, that each Package and Shipment is properly marked and addressed, is packaged properly and adequately to protect the contents in the normal course of transportation for each surface and air transport, and except as otherwise noted on the Bill of Lading, is in good order and condition. For purposes of clarity and without limitation, examples of improper packaging of goods such that the goods would not be deemed suitable for the normal course of transportation would include the following:  goods packed in bags; ripped and damaged packaging; insufficient crating, boxing, loading in containers; and overall insufficient packing to sustain the goods and insulate from damage in transit. Customer also warrants its compliance with all  applicable laws, rules, and regulations including, but not limited to, customs laws, import and export laws. Customer shall  furnish such information and attach to the Bill of Lading such documents as are necessary to comply with all laws, rules and  regulations. To the fullest extent allowed under applicable law, Customer releases KYNTRX from any liability arising from, or relating to, Customer’s failure to comply with this Section 3.  

4. QUOTATIONS NOT BINDING. Except as set forth in a written agreement between the Customer and KYNTRX,  quotations as to fees, rates of duty, freight charges, insurance premiums or other charges provided by KYNTRX to Customer are for informational purposes only and are subject to change without notice. No quotation shall be binding on KYNTRX unless  KYNTRX agrees in writing to undertake the handling and transportation of the Shipment at a specific rate. Customer  understands that quotations are provided to Customer in reliance on the information furnished to KYNTRX at the time the quotation is provided, and are subject to change based on actual weights, commodity, contents, mode of transportation, dimensions, and volumes tendered by the Customer, as well as due to unforeseen or unanticipated costs, occurrences or events  which are beyond the control of KYNTRX.  

5. RATES AND CHARGES. Except as provided in any written agreement between the parties, rates and charges for Shipments will be based on actual or dimensional weight, whichever is greater. 

6. CLAIMS. 

(a) Notice of Claims. A timely notice to KYNTRX of a claim in accordance with the requirements set forth in this section is a prerequisite to the institution of a suit pursuant to Section 6(b) of the Terms and Conditions as follows: 

(i) Apparent Damage Upon Delivery. If the loss or damage to a Shipment is apparent at the time of  delivery, Consignee must immediately note such loss or damage on the delivery receipt or other documentation or platform utilized to sign for delivery of a Shipment (i.e. signature on android application, tablet, truck pro, or other  shipping documentation utilized as evidence of goods received by Consignee). Apparent loss or damage shall  include, without limitation, shortage in the shipment, damage to the package(s), or possible damage to the contents  which is ascertainable without inspection of the contents itself. Consignee may not open package(s) and inspect the  contents of the package(s) until Consignee signs for the shipment on the delivery receipt. NOTE: Notations such as “subject to inspection” and “subject to count” are not valid. Failure to note exceptions of actual product loss or damage  at the time of delivery on the delivery receipt is prima facie evidence of delivery in good order and condition and  shall be an absolute bar to a claim for apparent damage, or concealed damage claims, as the case may be.

(ii) No Liability for Concealed Damage. KYNTRX shall not be liable for any loss or damage to goods  that is not apparent (concealed or readily visible), at the time of delivery. For purposes of clarity and without limitation, in the case of perishables, KYNTRX also accepts no liability for any types of loss or damage claims that were not  apparent at the time of delivery. 

(iii) Timeliness of Notice. Unless otherwise provided in an applicable statute, the failure to give timely  notice of any loss or damage in accordance with this Section 6(a) or the failure to permit or arrange inspection as  required herein shall constitute an absolute bar to recovery for any claim for loss or damage. Failure to keep all product  and packaging of damaged product, unless otherwise instructed in writing by KYNTRX, may result in non-payment  of claim. Further, it is incumbent upon the claimant and all other interested parties to mitigate the damages to the  extent that is reasonably possible under the circumstances. Obligations to mitigate damage shall be deemed to include, but not be limited to, the following examples: Sending damaged freight to repair facility(s); having partial damage  repaired by on site medic or other technician, as applicable; and, any other measures deemed reasonable and possible  in order to repair damages when the commodity is not a total loss. 

(b) Claims Process. 

Time Limit for All Claims. Unless otherwise provided in an applicable statute, all claims for loss, damage, or  overcharges must be received in writing by KYNTRX no later than one hundred and eighty (180) days from the date  of delivery for U.S. Air Transportation; and for Surface Transportation, no later than nine (9) months from the date of delivery for damage claims and nine (9) months from the date of shipment for shortage claims, as the case may be. All such claims must include copies of the Bill of Lading, delivery receipt, invoice and any other documents supporting the claim or such claims shall be barred. Further, there shall be no offsetting of claims and any claimed amounts shall not be deducted from transportation charges due to KYNTRX. KYNTRX will not process or consider any claim until all  transportation charges have been paid in full. 

(i) Salvage Right. In the event KYNTRX pays a claim, KYNTRX shall be entitled to possession of the  portion of the Shipment for which the claim was made and shall be under no obligation to return any portion of the  Shipment to Customer or other Parties. KYNTRX shall be entitled to salvage any such portion of the Shipment, and  shall be under no obligation to return any salvaged proceeds to Customer or other Parties. The failure to provide the salvage shall be a bar to recovery of such claim. Finally, if KYNTRX pays a claim and Customer or a third party later  salvages that portion of the Shipment for which the claim was made, KYNTRX shall be entitled to a refund, up to the  amount of the claim paid by KYNTRX. 

(ii) Lawsuits Arising From Denied Claims. Unless otherwise provided in an applicable statute, suit to  recover for any loss or damage claims must be instituted within two (2) years from the date the claim has been denied in writing, in whole or in part, by KYNTRX, and must be filed in accordance with Section 6 herein. 

(iii) Address for Notice and Claims. ALL COMMUNICATIONS REGARDING A CLAIM,  INCLUDING DISPUTED DEBTS AND INSTRUMENTS TENDERED AS FULL SATISFACTION OF A DEBT  ARE TO BE SENT IN WRITING TO: KYNTRX Logistics USA, LLC, 191 N Wacker Dr, Suite 2300 Chicago, IL  60606 ATTN: Claims Department. 

7. PICK UP AND DELIVERY TIMES. Due to the inherent nature of the transportation business, KYNTRX does not guarantee pick up, transportation, or delivery by a stipulated time. 

8. LIMITATION OF LIABILITY. 

(a) Force Majeure. KYNTRX shall not be liable for loss, damage, delay or monetary losses of any type caused by: acts of God; public authorities acting with actual or apparent authority; strikes; labor disputes; cyber attacks; weather; mechanical failures; aircraft failures; civil commotions; acts or omissions of customs or quarantine officials; acts of carriers  related to security; the nature of the freight or any defects thereof; inherent vice of the goods; public enemies; hazards incident to a state of war; and acts of terrorism. 

(b) Exclusions. In no event shall KYNTRX be liable for any loss or damage caused by: 

(i) Acts, defaults or omissions of the Customer or Consignee, including but not limited to, inadequate or improper packaging (including but not limited to those examples as set forth in paragraph 3 herein), marking,  addressing, or providing incomplete/inaccurate shipping instructions, documents or information; or from KYNTRX’s compliance with instructions received by Customer or from any other person authorized to give them; 

(ii) Damage to high risk or improperly packaged commodities. For purposes of clarity and without  limitation, KYNTRX shall have no liability for the following commodities: 

(1) Large Water Flotation devices such as kayaks, boats, canoes and the like; 

(2) Rugs or mattresses shipped in plastic bags; 

(3) Televisions deemed to be improperly packaged and susceptible to damage in transit; 

(4) Bathroom Commodities including vanities, toilets, mirrors, shower doors, bath tubs, mirrors and the like when insufficiently packaged or damaged due to extremely fragile nature or when inherently prone to damage during transit; 

(5) Unboxed or poorly packaged furniture or furniture shipped on incorrect end, glass top furniture improperly packed for transit; 

(6) Used, refurbished goods, and any auction items being resold or shipped in wholesale; 

(7) Glass or products containing glass; and 

(8) Exposed product that is not packaged in any outer carton, container, box, crate, or packaging, thus making it unusually prone to damage during transit. 

(9) Trade Show goods. 

(iii) The handling, loading, stowage, or unloading when not performed by KYNTRX; 

(iv) For Return Shipments, KYNTRX shall not be liable for any claims for shipments which have been  previously unpackaged by Consignee or Customer, are no longer in their original sealed condition, or where KYNTRX did not deliver the original shipment to Consignee; or 

(v) The selection of Carriers for Shipments or service providers for Auxiliary Services. 

(c) Monetary Maximum Liability. The monetary maximum liabilities set forth herein shall be imposed in all  instances, unless the Customer has declared a higher value for the Shipment and paid an excess valuation charge and then only to such declared higher value, subject to Section 19. In all instances, for purposes of determining liability, dimensional weight (DIM) shall not be used for calculating liability and the actual product weight shall be utilized. In the event that KYNTRX is deemed liable for loss or damage in accordance with the Terms and Conditions, such claims shall be subject to the following  maximum monetary recovery(s): 

(i) Surface Shipments in the U.S. KYNTRX’s liability is limited to the greater of USD $50.00 per  Shipment or USD $0.50 per pound (actual product weight), per Package whichever is greater. 

(ii) Surface Shipments between the U.S. and Mexico. KYNTRX’s liability is limited to a maximum of  USD$50.00 per Shipment or USD$0.50 per pound (actual product weight), per Package, whichever is greater. In the  event that this limit of liability is deemed unenforceable, Customer and Shipper acknowledge that Mexican law limits  the liability of a motor carrier to the equivalent of fifteen (15) times the minimum daily wage then in effect in the  Federal District of Mexico, per metric ton or the proportional part thereof. 

(iii) Surface Shipments between the U.S. and Canada. KYNTRX’s liability is limited to a maximum of $2.00 Canadian per pound (actual product weight) computed on the total weight of the lost or damaged goods by the  Shipper. 

(d) Average Declared Value. For purposes of calculating KYNTRX’s monetary maximum of liability set forth in Section 8(c) herein, unless each Package in a larger Shipment has a separate declared value stated on the Bill of Lading at  the time of shipment and Customer has paid an excess valuation charge to the extent of such declared value, KYNTRX shall  be liable, subject to applicable Terms and Conditions in effect at the time of the Shipment, for the average declared value of the Shipment multiplied by the weight of the Packages (or pieces) adversely affected. The average declared value of the Shipment  shall be determined by dividing the total declared value of the Shipment by the total weight (actual product weight) of the  Shipment. The declared value amount for the entire Shipment must be inserted on the face of the Bill of Lading for this provision  to apply. 

(e) No Consequential Damages. IN NO EVENT SHALL KYNTRX BE LIABLE FOR ANY SPECIAL,  INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR LOSS OF MARKET, LOSS OF INCOME, DAMAGES ARISING FROM LOSS, ATTORNEYS’ FEES OR PUNITIVE DAMAGES, WRONG DELIVERY, OR DAMAGE TO PROPERTY, DELAYED DELIVERY OR FAILURE TO  ATTEMPT DELIVERY, WHETHER OR NOT KYNTRX HAD KNOWLEDGE THAT SUCH DAMAGES OR LOSSES  MIGHT OCCUR. 

(f) Bill of Lading. KYNTRX reserves the right to rely on the Bill of Lading, as defined herein, as Customer’s letter of instruction for all other modes of transportation including LTL or FTL truck brokerage (U.S. and international), rail, and  U.S. air. 

(g) Third Parties and Routes. KYNTRX is authorized to select and engage carriers, truckmen, custom brokers,  agents, warehousemen and other third parties, as required, and the Shipments may be entrusted to such agents subject to all  limitations of liability set forth in the Terms and Conditions. Every KYNTRX party, including without limitation, every employee, agent carrier, or subcontractor of KYNTRX shall be entitled to the same rights, exemptions and/or limitations  of liability, defenses and immunities to which KYNTRX is entitled. It is expressly intended that all KYNTRX parties  and subcontractors (and subcontractors’ subcontractors) shall have the benefit of the Terms and Conditions. Finally,  unless express instructions are agreed upon in a signed writing between the Parties, KYNTRX has complete discretion to select the means, route and procedure to be followed in the handling, transportation and delivery of the Shipment. 

(h) Refused, Returned Shipments. KYNTRX will immediately notify Customer of any refused shipment. Disposition to KYNTRX is required within 5 Days from date the shipment was refused. Customer shall be responsible for all  costs associated with any return shipments, including any transportation charges and fees, together with the original  transportation charges and fees, unless such shipment is deemed undeliverable solely due to damage attributable to KYNTRX in which case KYNTRX shall be responsible for the return transportation, if any. Shipments may be disposed of where so  requested by the Customer and Customer shall be liable for disposal fees of $0.02 per pound with a $35 minimum charge. If no disposition is received from Customer within 5 Days from date shipment was refused, then KYNTRX’s liability will become that of a Warehouseman and shall be governed by the most current version of the Terms and Conditions for Warehousing  & Storage Services published at www.KYNTRXlogistics.com, including without limitation the limits of liability and lien rights therein. Minimum fees for warehousing shall be assessed at the rate of $25.00 per skid position, per Day. If after 30 Days from date the shipment was refused, KYNTRX still has not received disposition or instruction from Customer, KYNTRX reserves the right to dispose of or offer shipment up for auction and to use any proceeds realized to offset the costs associated with the storage and other lawful charges due to KYNTRX. Any shipment refused that includes dangerous goods or hazardous materials  may be immediately disposed of by KYNTRX. Any shipment refused that includes perishable commodities shall require disposition from Customer within no more than 48 hours; In the event disposition is not received from Customer within 48 hours, KYNTRX reserves the right to dispose of the perishable goods in its sole discretion, using reasonable judgment. Any  disposal fees or costs associated with removal of or disposition of any refused shipment under this section 8(h) shall be the responsibility of Customer. 

(i) Cancellation. Cancellation charges are based on the notice period before the delivery cut-off time, considering  the first segment departure time of the flight. One hundred percent (100%) of the total charges are payable for shipments  cancelled less than seventy-two (72) hours before the delivery cut-off time at the airline, for no-shows, or if cargo is delivered  not Ready for Carriage. Ready for Carriage shall mean a shipment tendered to the Carrier pursuant to the conditions set forth in IATA. Cancellation fees are based on the total freight charges quoted at the time of booking.  

9. LTL SHIPMENTS. Notwithstanding anything herein to the contrary, all shipments handled via Less Than a Truck Load (“LTL”) truck brokerage are arranged by KYNTRX acting as a broker, and not as a freight forwarder. As such, KYNTRX accepts no cargo liability, and all reports correspondence, claim filing and settlement issues are to be pursued with the carrier whom the LTL shipment has been brokered, and are subject to the terms and conditions of that carrier. 

10. GOVERNING LAW, VENUE, JURISDICTION. The Terms and Conditions, and any action or contract to which  they apply, shall be governed and interpreted by the laws of the State of Illinois, U.S., without reference to its choice of law  provisions. All suits to recover a claim must be exclusively submitted to the jurisdiction of a state or federal court located in  Cook County, Illinois to which the Parties irrevocably consent to personal jurisdiction and waive all objections thereto. Where  claims are not filed or suits are not instituted in accordance with the foregoing provisions, such claims shall be deemed waived  and will not be paid. 

11. COMPLIANCE WITH LAWS. KYNTRX conducts its business ethically and in compliance with all laws in the countries where KYNTRX does business. Shipments are subject to all applicable international, federal, state and local laws and regulations, including all anti-corruption laws such as the U.S. Foreign Corrupt Practices Act of 1977, as amended and the UK  Bribery Act, as amended (collectively, the “Laws”). Customer shall not send any Shipment in any manner that violates any Law or is in violation of KYNTRX’s Anti-Corruption and Foreign Corrupt Practices Act Policy which can be found at:  www.KYNTRXlogistics.com Exporting Shipments to companies, organizations, or persons listed on the Specially Designated  Nationals List, the U.S Debarred List, the U.S. Entity List, and other governmental lists are prohibited, including those on other lists of denied parties. Customer agrees not to use KYNTRX’s services to transport cargo in any manner that violates any sanctions or embargoes of countries or persons, including U.S. sanctions and embargoes against Crimea, Cuba, Iran, North  Korea, and Syria. 

12. SEVERABILITY. If any provision of the Terms and Conditions may be construed in two ways, one of which would  render the provision illegal or otherwise voidable or unenforceable and the other which would render it valid and enforceable, such provision shall have the meaning which renders it valid and enforceable. The language of all provisions of the Terms and Conditionsshall be construed according to fair meaning and notstrictly construed against any party. The provisions of the Terms and Conditions are severable and shall be interpreted and enforced as if all completely invalid or unenforceable provisions are not contained herein, and partially valid and enforceable provisions shall be enforced to the extent that they are valid and  enforceable. 

13. PROHIBITED CARGO. There are certain types of articles that are either on the list of prohibited items which will never be accepted for transport by KYNTRX, or which will not be accepted for carriage without the prior knowledge and written  approval from KYNTRX. The following is a list of such prohibited cargo(s) any Shipment prohibited by law; firearms; certain types of dangerous goods; original works of art, antiques; bonds; coins of any kind; currency; currency equivalents; furs; fur clothing; gems or stones (cut or uncut); industrial diamonds; gold or silver; coined concentrates; jewelry (other than costume  jewelry); pearls; precious metals; securities (negotiable); time sensitive written material (e.g. bids, contract proposals, etc. when the declared value exceeds USD $0.50 per pound); one-of-a-kind articles or models; prototypes; valuable rugs (i.e. Oriental  rugs, Persian rugs) and prints or lithographs and household goods and/or personal effects when the total declared value of the  Shipment exceeds USD $500 or when the declared value exceeds USD $0.50 per pound, per piece. KYNTRX shall not be  liable for any loss, damage, delay, liabilities, penalties or fines resulting from the transportation of any of the foregoing articles,  however described or mis-described in the Bill of Lading (including unacceptable descriptions such as “FAK”), and no employee or agent of KYNTRX has any authority to waive the limitations herein contained. KYNTRX retains the right to refuse any such  Shipment prior to acceptance. In the event KYNTRX discovers, after acceptance of a Shipment, that the Shipment contains any of the herein mentioned articles, it reserves the right to refuse the Shipment, or if already in transit, to refuse to deliver the Shipment to the Consignee. Customer agrees to pay all expenses, freight charges, fines and penalties for said Shipment. Customer further agrees to indemnify and hold harmless KYNTRX from any and all loss, damage, delay, liabilities, penalties or fines arising out of or related in any way to Shipments containing any of the items described in this Section.

14. C.O.D. SHIPMENTS. Collect on Delivery (C.O.D.) service is provided under the following conditions: (a) Customer must identify the shipment as a C.O.D. Shipment by entering the amount to be collected on the front of the Bill of Lading or other shipping document, (b) Customer must specify the type of payment to be received (e.g. check, money order or cashier’s  check) on the front of the Bill of Lading or other shipping document, and (c) KYNTRX and Customer agree that KYNTRX does not guarantee nor verify that a check, money order, cashier’s check or othersuch financial instrument is valid or negotiable. All payments are collected at Customer’s risk. Unless otherwise stated on the Bill of Lading or other shipping document, the C.O.D. amount of the Shipment shall be deemed to be the declared value of the Shipment. A declared value amount in excess  of USD $0.50 per pound, per Package, shall be subject to an excess valuation charge. Unless prior arrangements are made, payment of freight charges and/or C.O.D. amounts must be remitted by cashier’s check, certified check, money order, or  Consignee’s check as authorized by the Customer in writing. 

15. INSPECTION & SECURITY. All Shipments are subject to inspection by KYNTRX, including by KYNTRX’s performing carriers and by any duly authorized government entities, including but not limited to the U.S. Transportation  Security Administration, U.S. Customs and Border Protection, and like entities. Notwithstanding the foregoing right to inspect  shipments, KYNTRX is not obligated to perform such inspection except as mandated by law. Further, KYNTRX reserves the  right to unilaterally reject any Shipment that it deems unfit for transport after inspection. 

16. INDEMNITY. Customer, Consignor, and Consignee shall be jointly and severally liable for all unpaid charges payable on account of the Shipment pursuant to the Terms and Conditions and shall pay or indemnify KYNTRX for claims, fines, penalties, damages, costs (storage, handling, re-consignment, return of freight to shipper, etc.) or other sums which may be incurred by KYNTRX by reason of any violation of the Terms and Conditions, any other default of Customer, Consignor, Consignee or claims arising in connection with or related to the selection of service providers for Auxiliary Services. 

17. GENERAL LIEN. KYNTRX or its agents, as herein defined, shall have a general lien on any and all property (and documents relating thereto) within its care, custody or control for all charges and expenses advanced by KYNTRX, including  any charges due for prior unrelated shipments, invoices or services performed by KYNTRX. KYNTRX may refuse to surrender  possession of the goods until all such charges are paid in full. If such amounts remain unpaid for 30 days after KYNTRX’s  demand for payment, KYNTRX may sell such property at public auction or private sale. The proceeds of such sale shall be  applied to the amounts owed to KYNTRX, and any surplus shall be paid to the Customer. Customer shall remain responsible  for any deficiency. 

18. PAYMENT TERMS. Customer shall pay KYNTRX within 15 days of the invoice date unless otherwise agreed by  the Parties in writing. All invoices not paid within 15 days of invoice date will be subject to a late fee charge of 1.5% per  month, or the maximum rate then allowable pursuant to applicable law. 

19. COLLECTION EXPENSES. If it becomes necessary for KYNTRX to utilize a collection agency and/or attorneys to collect any unpaid amount owed, then the Customer shall be obligated to pay the actual collection agency fees, attorneys’ fees, litigation fees and other expenses, including but not limited to court costs, incurred by KYNTRX, regardless of whether  litigation is actually filed. 

20. INSURANCE. Insurance is available to Customer upon request only. KYNTRX reserves the right to accept or reject  this request at its sole discretion. The amount and type of available coverage is based on KYNTRX’s open cargo insurance  policy in effect on the date the Shipment is tendered to KYNTRX. In order to obtain coverage under that policy, Customer  must properly complete the “Insurance Option” section on the face of the Bill of Lading and pay an additional charge. Failure to insert a full value insurance amount shall reduce any insurance payment proportionately. NOTWITHSTANDING  ANYTHING IN THE TERMS AND CONDITIONS TO THE CONTRARY, INSURANCE PROCEEDS SHALL BE  LIMITED TO THE LESSER OF (A) THE INSURED VALUE OF THE GOOD(S) AND (B) THE SUM OF THE ACTUAL  COST TO THE CUSTOMER OF THE DAMAGED OR LOST GOOD(S) SHIPPED AND FREIGHT CHARGES. Insurance coverage and/or special insuring conditions are subject to the insurance option and related coverage and will be limited thereby.

21. CUSTOMER USE OF KYNTRX SOFTWARE. Customer shall have a limited, personal, revocable, non-transferable  and non- exclusive right to use KYNTRX Software as set forth in this Section 21. KYNTRX shall make the KYNTRX Software available to Customer for the sole purpose of allowing Customer to track and obtain information about Shipments  during transit and for a reasonable period of time after delivery has been made, and for no other purpose Customer agrees to  only use the KYNTRX Software for the limited scope of use and purpose described herein. Customer further agrees to keep all passwords to the KYNTRX Software confidential and to limit its disclosure only to those employees with a need-to-know  and who are bound by written confidentiality obligations for such information. Customer will not provide its login or password  to any third party and will not alter or remove any copyright notice or other proprietary rights that may appear in the KYNTRX Software. Customer will not reproduce, copy, modify, translate, enhance, decompile, disassemble, reverse engineer, or create  derivative works of the KYNTRX Software and will not challenge KYNTRX’srightsin the KYNTRX Software. The KYNTRX Software shall at all times remain the sole and exclusive property of KYNTRX. KYNTRX reserves the right to terminate  Customer’s password and its access to the KYNTRX Software, at its convenience without notice or cause. KYNTRX makes no warranties, whether express, implied, or statutory regarding or relating to the KYNTRX Software. KYNTRX HEREBY  DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE KYNTRX SOFTWARE INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR TITLE. KYNTRX will not be liable for any indirect, direct,special or consequential losses or damages, including  but not limited to, loss of business or lost profits. Customer hereby releases, forever discharges and hold KYNTRX harmless  from and against all claims, actions, suit, proceedings, obligations, liabilities, losses, costs or expenses resulting from, related  to or in connection with Customer’s access to or usage of KYNTRX Software or breach of this Section 21. As used herein, the  term “KYNTRX Software” means KYNTRX’s shipping information system, including without limitation MYKYNTRX, MYKYNTRX Harmony and all translations (including translation into any other computer languages), conversions, partitions,  corrections, additions, extensions, enhancements, upgrades, improvements, modifications, compilations, abridgements, or other forms in which any portion thereof may be recasted, transformed and/or adapted. 

22. LOGO/TRADEMARK. Customer shall not use KYNTRX’s name, logo, trademarks or trade names in publicity releases, promotional material, customer lists, advertising, marketing or business-generating efforts, whether written or oral,  without obtaining KYNTRX’s prior written consent, which consent shall be given at KYNTRX’s sole discretion.